Thank you for choosing to purchase the folding bathtub products on our website. To ensure you have the best shopping experience, please read the following return and exchange policies in detail before shopping to better understand our services.
Return validity period
The validity period for returns is 7 natural days from the date of receipt of the product. Overdue returns will not be accepted.
Return conditions
The following conditions apply when returning collapsible bathtub products:
1) It must be returned within the 7 natural days return validity period.
2) The returned folding tub product was purchased from Hapunion.com.
3) The folding bathtub has no obvious damage or scratches.
Return process
Find the order you need to return on the orders details page, submit a return application, and we will help you process it within 1-2 business days.
To request a return, send the foldable tub to , Attn: Kandace Harvey.
Packaging the product: Pack the folding tub properly in the original box and return it with the completed return label (the return label is included in the original packaging).
Once shipped, please email your order number and courier information to [email protected].
Once we sign for receipt, the refund process will begin. The refund amount will be returned to your payment account within 1-2 business days. Refunds do not include the $5 shipping fee on the customer’s first payment. To check the status of your refund, please check your PayPal account.
Return shipping
If you choose to return the product due to quality or transportation issues, we will bear the return shipping costs.
If the item is returned due to personal reasons, the return shipping fee will be borne by the customer.
Exchange conditions
Exchange of foldable bathtub products must meet the following conditions:
1) Available only on folding tubs purchased at Hapunion.com.
2) The exchange validity period is 7 natural days from the date of receipt of the goods. Overdue replacement will not be accepted.
3) Replacement of the same product.
Exchange process
Find the order you need to exchange on the orders details page, submit an exchange application, and we will help you process it within 1-2 business days.
To request an exchange, send the foldable tub to 241 Champions Wy, Davenport, Florida, 33837, Attn: Kandace Harvey.
Packaging the item: Pack the folding tub securely in the original box and return it with the return label (the return label is included in the original packaging).
Once shipped, please email your order number and courier information to [email protected].
Once we sign for it, the new foldable bathtub will be sent within 1-2 business days. Delivery time is 3-7 business days.
Exchange freight
If you choose to exchange the product due to quality or transportation problems, we will bear the return shipping fee for the original product and the shipping fee for the new product.
If the product is exchanged due to the customer’s personal reasons, the customer will be responsible for the return freight of the original product and the delivery freight of the new product.
Relisting fee
You don’t have to pay to republish your product.
Refund
The refund will be credited to your payment account within 1-2 business days. To check the status of your refund, please check your PayPal account.
Refunds for canceled orders: A full refund, including the $5 shipping fee on the customer’s first payment.
Refund for returns: A partial refund, excluding the $5 shipping fee on the customer’s first payment.
If you encounter any problems during the shopping process or have other questions, you can contact Kandace Harvey at [email protected] for help. Thank you again for choosing our folding bathtub products and wish you a pleasant shopping experience.
